1. Our 30-Day Return Policy
Brivuno offers customers a voluntary 30-day return period. The return period begins on the day the order is delivered.
To use this policy, contact us within 30 days of delivery and follow the return instructions we provide. This voluntary policy is in addition to, and does not replace or restrict, your statutory consumer rights.
2. Return Eligibility
To qualify under our voluntary 30-day return policy, the product should be returned:
- With proof of purchase or the relevant Brivuno order number
- With all components originally supplied with it
- Securely packaged to prevent damage during return transit
- In a condition consistent with reasonable inspection, without unnecessary use, alteration or customer-caused damage
Customers may inspect a product as they reasonably would in a shop. Where handling goes beyond what is necessary to establish the product’s nature, characteristics and function, any applicable refund adjustment will be made only where permitted by law.
3. How to Start a Return
- Email support@brivuno.shop within 30 days of delivery.
- Include your order number, the product you wish to return and the reason for the return.
- Wait for our reply containing the applicable return instructions and return-postage arrangements.
- Package the item securely and follow the supplied instructions.
- Retain proof of postage until the return and refund have been completed.
4. Return Shipping Cost
Brivuno covers the return-postage cost for eligible returns from within the United Kingdom when the customer uses the return method and instructions supplied by us.
We may not be able to reimburse an independently selected premium, express or unauthorised return service unless we agreed to it before the item was sent.
5. Refunds
After receiving the returned item, we will inspect it and notify you of the return outcome. An approved refund will be issued to the original payment method within 10 days after the return is received and approved.
Although Brivuno initiates an approved refund within this period, PayPal or your card provider may require additional processing time before the funds appear in your account.
Because Brivuno provides free standard delivery, there is normally no original standard-delivery charge to refund.
6. Damaged, Faulty or Incorrect Items
If your order arrives damaged, faulty, not as described or contains an incorrect item, contact us promptly at support@brivuno.shop .
Include your order number, a description of the issue and clear photographs where appropriate. We will review the matter and provide the appropriate remedy and return instructions.
Nothing in this policy limits your rights concerning goods that are faulty, not of satisfactory quality, not fit for purpose or not as described.
7. Exchanges
Brivuno does not currently operate a direct exchange service. If you would prefer another design, complete the return process for the original product and place a separate order for the replacement, subject to availability.
8. Cancellations Before Dispatch
To request an order cancellation before dispatch, contact us as soon as possible. We will try to accommodate the request if the order has not entered dispatch processing.
If the order has already been dispatched, you can follow the applicable cancellation and return process after delivery.
9. UK Statutory Cancellation Rights
For most goods purchased online, UK consumers generally have the right to notify the retailer that they wish to cancel within 14 days after receiving the goods, without needing to provide a reason. They then generally have a further 14 days to return the goods.
Brivuno’s voluntary 30-day policy provides additional time for eligible returns. It does not remove any rights available under applicable UK consumer law.
10. Contact Information
To start a return or ask a returns-related question, contact:
- Email: support@brivuno.shop
- Contact form: Contact Brivuno
- Business correspondence address: Brivuno, 73 Broomhall Road, Manchester M9 8PA, United Kingdom