Frequently Asked Questions
Find information about Brivuno keychains, ordering, UK delivery, returns and payments.
Products
What does Brivuno sell?
Brivuno offers a focused collection of five paracord keychains in different woven patterns and colour combinations.
Are the keychains ready to ship?
Yes. Products displayed as in stock are ready to be dispatched. Their current availability is shown on the relevant product page.
Do you offer customised or personalised keychains?
No. Brivuno currently sells the designs displayed on the website and does not offer custom colours, weaving or personalisation.
Will colours look exactly the same as they do on screen?
We aim to represent every product accurately. However, minor colour differences can occur because screens, brightness settings and lighting conditions display colours differently.
Ordering and payment
Which payment method do you accept?
Brivuno accepts payment securely through PayPal. The complete order total is displayed before you confirm payment.
What currency are prices displayed in?
All prices are displayed and charged in British pounds sterling (GBP).
Can I change or cancel an order?
Contact us as soon as possible at support@brivuno.shop. If the order has not entered dispatch processing, we will try to accommodate the request.
If it has already been dispatched, you can use the applicable return process after it arrives.
Will I receive an order confirmation?
Yes. An order confirmation is sent to the email address entered during checkout. Check your spam or junk folder if it does not appear in your inbox.
Delivery
Where does Brivuno deliver?
Brivuno currently accepts and delivers orders within the United Kingdom only. We do not currently offer international delivery.
How much does delivery cost?
Standard tracked delivery is free on every eligible UK order. There is no minimum order value for free standard delivery.
Which delivery service do you use?
Orders are sent using Royal Mail Tracked 24.
When will my order arrive?
Orders are normally prepared and dispatched within 1–2 working days. Royal Mail Tracked 24 delivery is then estimated to take 1–2 working days after dispatch.
The total estimated timeframe is therefore 2–4 working days from the date the order is placed. Working days exclude weekends and UK bank holidays. These are estimates rather than guaranteed delivery dates.
Can I track my delivery?
Where tracking is available, the tracking information will be provided after the order has been dispatched.
Returns and refunds
Can I return my order?
Yes. Eligible products can be returned within 30 days of delivery, subject to the conditions in our returns and refund policy.
Is return shipping free?
Yes. Brivuno covers the return-postage cost for eligible UK returns made through our instructed return process. Contact us before sending an item so we can provide the correct instructions.
How do I start a return?
Email support@brivuno.shop with your order number, the item you wish to return and the reason for the return. We will reply with the applicable instructions.
When will I receive my refund?
Once the return has been received and inspected, an approved refund will be issued to the original payment method within 10 days. Your payment provider may require additional time to display the funds in your account.
What if my item arrives damaged or incorrect?
Contact support@brivuno.shop promptly with your order number, a description of the issue and clear photographs where appropriate. We will review the issue and provide the next steps.
Brivuno
Where is Brivuno based?
Brivuno is based at 73 Broomhall Road, Manchester M9 8PA, United Kingdom.
How can I contact Brivuno?
Use our contact page or email support@brivuno.shop.
Still Need Help?
Send us your question and include your order number if your enquiry concerns an existing purchase.
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