1. About This Privacy Policy
This Privacy Policy explains how personal information is collected, used, shared and retained when you visit brivuno.shop, place an order, contact us or otherwise interact with Brivuno.
The data controller responsible for this website is Andrew Beer, a sole trader trading as Brivuno, located at 73 Broomhall Road, Manchester M9 8PA, United Kingdom.
2. Information We Collect
Information you provide
Depending on how you use the website, this may include:
- Your name
- Billing and delivery addresses
- Email address and telephone number
- Order details, purchased products and order history
- Account login information if you create an account
- Messages submitted through our contact form or email
- Return, refund and customer-support information
- Information needed to investigate damaged, missing or incorrect orders
Information collected automatically
When you use the website, technical information may be recorded, including:
- Internet Protocol address
- Browser and device type
- Operating system
- Website pages and links accessed
- Date, time and approximate session information
- Cookie and similar technology information
- Security, error and server-log information
3. How We Use Personal Information
We may use personal information to:
- Process and manage orders
- Receive and verify payment status
- Prepare, dispatch and track deliveries
- Send order and service-related communications
- Provide customer support
- Process cancellations, returns and refunds
- Maintain customer accounts where applicable
- Prevent fraud, abuse and security incidents
- Diagnose technical problems and maintain the website
- Comply with accounting, tax and legal obligations
- Establish, exercise or defend legal claims
- Send marketing communications where you have requested them or where otherwise lawfully permitted
4. Our Lawful Bases
Under UK data-protection law, we must have a lawful basis for using personal information. Depending on the activity, we rely on:
- Contract: where processing is necessary to take steps at your request or fulfil an order
- Legal obligation: where information must be kept or used to meet legal, accounting, tax or regulatory requirements
- Legitimate interests: where reasonably necessary to operate, secure and improve the store, prevent fraud, answer enquiries or protect legal rights, provided those interests are not overridden by your rights
- Consent: where we specifically ask for and rely upon your permission, such as for certain cookies or optional marketing
Where processing relies on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.
5. Payments
Payments are processed through PayPal. When you choose PayPal, relevant order and payment information is transferred to PayPal so it can authenticate and process the transaction, help prevent fraud and provide its services.
Brivuno does not receive or store your complete PayPal login credentials. PayPal processes personal information under its own privacy notice.
6. Delivery
We share the information required to fulfil and deliver an order with Royal Mail and relevant delivery-service providers. This commonly includes the recipient’s name, delivery address, contact details, parcel information and tracking reference.
7. Contact Forms and Customer Support
When you contact Brivuno through Contact Form 7 or email, we process the information supplied to understand and respond to your enquiry.
If an enquiry concerns an order, return, payment or delivery, the message may be linked to the corresponding transaction record.
8. Who We Share Information With
Where necessary for the purposes described in this policy, information may be shared with:
- WooCommerce and website service providers
- Website hosting, security and technical-support providers
- PayPal and payment-related service providers
- Royal Mail and delivery providers
- Email and customer-communication providers
- Analytics or advertising providers, subject to applicable consent
- Professional advisers such as accountants or legal advisers
- Government, tax, regulatory, law-enforcement or judicial authorities where disclosure is legally required
- A successor or purchaser if the business is reorganised or sold, subject to appropriate confidentiality and legal safeguards
We do not sell customer personal information.
9. Cookies and Similar Technologies
The website uses cookies and similar technologies for functions such as maintaining the shopping basket, enabling checkout, remembering preferences, protecting the website and understanding website use.
Essential cookies may operate because they are required for the website and checkout to function. Optional analytics or advertising technologies should be used only in accordance with applicable consent requirements.
More information will be available in our Cookie Policy.
10. International Data Transfers
Some service providers may process information outside the United Kingdom. Where personal information is transferred internationally, we require an appropriate legal transfer mechanism or other safeguard where required by applicable data-protection law.
11. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including satisfying legal, accounting, tax, fraud-prevention, contractual and dispute-resolution requirements.
Retention periods depend on the type of information:
- Order and transaction records are retained for the period required for accounting, tax, warranty, refund and legal purposes
- Contact and support messages are kept for as long as reasonably necessary to answer the enquiry and maintain an appropriate record
- Account information is retained while the account remains active and afterwards where necessary for legal or operational purposes
- Security and technical logs are generally retained for shorter periods unless needed to investigate an incident
- Consent records may be retained to demonstrate and respect your choices
Information may be deleted, anonymised or securely archived when it is no longer required.
12. Security
We use reasonable technical and organisational measures intended to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.
No internet transmission or electronic-storage system can be guaranteed completely secure. Customers should also protect their account credentials and notify us if they suspect unauthorised use.
13. Your Data-Protection Rights
Depending on the circumstances, UK data-protection law may provide rights to:
- Be informed about how your information is used
- Request access to personal information held about you
- Request correction of inaccurate or incomplete information
- Request deletion in applicable circumstances
- Request restriction of processing in applicable circumstances
- Object to certain processing
- Request data portability where applicable
- Withdraw consent where processing relies on consent
- Not be subject to certain solely automated decisions that produce legal or similarly significant effects
These rights are not absolute and may be subject to legal exemptions. We may request information reasonably necessary to verify your identity before fulfilling a request.
To exercise a right, email support@brivuno.shop .
14. Marketing
If Brivuno offers optional marketing communications, you can unsubscribe at any time using the link in the communication or by contacting us.
Objecting to marketing does not prevent essential communications concerning an order, payment, delivery, return, security matter or customer-service request.
15. Children’s Information
The Brivuno store is intended for customers capable of entering into a purchase contract and is not directed at children. We do not knowingly seek to collect children’s information for marketing.
16. Complaints
If you have concerns about how Brivuno uses your personal information, contact us first so we can try to address the matter.
You also have the right to complain to the UK Information Commissioner’s Office:
- Website: ico.org.uk/make-a-complaint
- Telephone: 0303 123 1113
- Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
17. Changes to This Policy
We may update this Privacy Policy when our website, providers, business practices or legal obligations change. The updated version will be published here with a revised “last updated” date.
18. Contact Brivuno
- Data controller: Andrew Beer, trading as Brivuno
- Email: support@brivuno.shop
- Address: 73 Broomhall Road, Manchester M9 8PA, United Kingdom
- Contact form: Contact Brivuno