1. Where We Deliver
Brivuno currently accepts and delivers online orders within the United Kingdom only. We do not currently offer international delivery.
Customers must provide a complete and accurate UK delivery address during checkout.
2. Delivery Cost
Standard tracked delivery is completely free on every eligible Brivuno order delivered within the United Kingdom.
There is no minimum order value required for free standard delivery. The applicable delivery cost will also be shown during checkout before the order is placed.
3. Processing and Dispatch
Products shown as in stock are ready to ship. Orders are normally prepared and dispatched within 1–2 working days after the order is successfully placed.
Working days are Monday to Friday, excluding UK bank holidays. Orders placed during weekends or bank holidays begin processing on the following working day.
If an unexpected issue prevents us from dispatching an order within the expected period, we will contact the customer using the email address supplied at checkout.
4. Delivery Service and Times
Orders are sent using Royal Mail Tracked 24. Delivery is estimated to take 1–2 working days after dispatch.
Including processing and dispatch, customers should normally expect an order to arrive within an estimated total of 2–4 working days from the order date.
5. Tracking Information
Where tracking is available, tracking details will be provided after the order has been dispatched. Tracking information may require some time to become active after the parcel is first processed by Royal Mail.
6. Delivery Address
Customers are responsible for checking that their delivery address is complete and accurate before confirming an order.
If you notice an address error, contact support@brivuno.shop immediately. We will try to update the address if the order has not entered dispatch processing, but an address change cannot be guaranteed after an order has been placed.
7. Delayed or Missing Deliveries
If an order has not arrived within the estimated timeframe, first check the tracking information and confirm that the delivery address entered at checkout is correct.
If you still require assistance, contact us at support@brivuno.shop with your order number. We will review the available delivery information and assist with the appropriate next steps.
8. Damaged Parcels or Incorrect Items
If an item arrives damaged or you receive an incorrect product, contact us promptly. Include your order number, a description of the issue and clear photographs of the item and packaging where appropriate.
Please do not dispose of the product or its packaging before we have reviewed the issue and provided instructions.
9. Contact Us
For questions concerning dispatch or delivery, contact:
- Email: support@brivuno.shop
- Address: Brivuno, 73 Broomhall Road, Manchester M9 8PA, United Kingdom
- Contact form: Contact Brivuno